Returns & Exchanges
At PTP Fitness, we stand by the quality of our gear; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange. All returned products must be in their original, unused condition with all packaging and tags intact to ensure a smooth processing experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Securely pack the items in their original packaging, ensuring all components and manuals are included to avoid restocking fees.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our warehouse team inspects the returned equipment, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing